1 reviews | Active since Jul 2011
Impossible to submit FICA documents for MTN Futhi
<p>I elected to have my shares transferred from MTN Zakhele to MTN Futhi, however I do not have the time to go into a branch in order to submit FICA documentation.</p> <p>I spoke to a consultant telephonically on 22 February 2017 at approximately 15:30 who said that it would be fine to email the documents through to SSA-Zakhelefuthi[at]Nedbank[dot]co[dot]za - which I did so immediately.</p> <p>I have now received an email on 7 June 2017 (over 3 months later!!) stating that I need to go into a branch.</p> <p>As their calls should be recorded, it should be on the record that emailing FICA documents to the above address is fine. Everyone else does FICA online (including online share trading platforms that I’ve signed up with) and I’m not sure why Nedbank cannot.</p> <p>Further, I don’t think that it’s acceptable for a client to receive a response after 3 months, when the proof of residence FICA requirement has lapsed, and now they would probably be expecting me to re-submit everything.</p> <p>Personal visits to branches are supposed to be a thing of the past, but apparently not in the case of Nedbank who seem to be stuck in the 80s. </p> <p>I expect this to please be resolved as soon as possible, as it is dragging on since last year!</p>
Dear Shalin
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Shalin
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Account number not applicable - I am not a Nedbank client.
Cellphone number and MTN Futhi client code sent via email.
Account number not applicable - I am not a Nedbank client.
Cellphone number and MTN Futhi client code sent via email.
I've received a call from a consultant yesterday, who couldn't find my details via ID number. He first tried to pass the buck onto MTN, then promised to investigate why he cannot find me on the system and revert back to me, which has not happened. And this is even before investigating my complaint above. This is now becoming absolutely ridiculous!
I've received a call from a consultant yesterday, who couldn't find my details via ID number. He first tried to pass the buck onto MTN, then promised to investigate why he cannot find me on the system and revert back to me, which has not happened. And this is even before investigating my complaint above. This is now becoming absolutely ridiculous!
So I was told that there is no alternative but to take it to a branch. I received a call from a consultant from ********** . They told me to take the documents to Nedbank The Glen today, 21 June 2017. I specifically took time off work to do this. When I arrive, nobody at the branch has any clue as to what to do with the documents. I left the documents at the branch, and will not be taking any more of my personal time to address this. This is absolutely pathetic from Nedbank/MTN. Please just sort it out!!
So I was told that there is no alternative but to take it to a branch. I received a call from a consultant from ********** . They told me to take the documents to Nedbank The Glen today, 21 June 2017. I specifically took time off work to do this. When I arrive, nobody at the branch has any clue as to what to do with the documents. I left the documents at the branch, and will not be taking any more of my personal time to address this. This is absolutely pathetic from Nedbank/MTN. Please just sort it out!!