Impossible to reactivate dormant bond!

We app**** for our dormant bond to be re-opened on 8 September 2015. On the first enquiry, Homeloans told my husband if we re-app****,we would have access to our money within 2 days.On 8 Sep,I contacted Homeloans.The story had changed - they needed proof of our home insurance & life cover.<br> I sent my proof of homeowners insurance through - at 16:09 on 08/09/2015.<br> The lifecover was a different story.<br> There I was told we had 3 options - <br> 1. Ceed lifecover to Nedbank - which would take 7 - 10 days<br> 2. Take out new life cover for the duration that the bond is re-open - costing extra money<br> 3. Sign a waiver which would take 3 to 5 working days.<br> As we already have life cover, we decided the quickest and easiest option would be option 3.<br> The waiver was submitted on the 9th.<br> On the 16th we were told that the documents were still in the queue, and the waiver could take up to another 9 days!<br> By this time we were HIGHLY annoyed as we already had building plans in place and Nedbank had broken promises<br> On the 23rd we were told that Nedbank has STILL NOT GIVEN US ACCESS TO OUR MONEY AS THEY ARE AWAITING CREDIT APPROVAL.<br> Today (25th) we're told they are still waiting for our homeowners insurance!