Impossible to get a bond statement

<p>I have been trying to get my bond statement via email or phone for weeks now to settle a long outstanding loan at debt collectors. </p> <p> </p> <p>I am not knowledgeable enough to handle the situation but Nedbank refuse to talk to my husband even after I have authenticated myself over the phone and handed the phone to my husband. My husband has a signed power of attorney to deal with my account however there is no possibly way anyone wants to deal with anyone but me. Today I tried for the 5'th time (spoke with Charles) and he refuse to help me because I cannot remember a security question which is my registered bond amount 15 years ago. I mean it any other bank you just send an email with your query and ID and they help you. Its not a state secret Im trying to obtain its a ****** bond account.</p> <p> </p> <p>I request once again for my bond statement to be sent from date of reposession (sold on auction) to date so that we can finilise the outstanding amount. If you refuse to help me I will get legal advise because you are witholding information on my own acccount.</p>