Impossible to close my Nedbank Credit Card Account

I’ve recently tried closing my credit card at Nedbank but for some reason this seems to be such an issue!

On the 28th of December 2019, I made a payment of R23 347 to have my account settled. When I phoned on the 8th of January 2020, I was told that I owe R8 and won’t be able to close the account until a pay the R8.

I went to Nedbank at Mall @ Carnival on the 11th of January to make the payment, and close the account. When I spoke to a consultant, I was told that I now owed R111.39. So, in three days’ time the cost went from R8 to R111?

I went straight to the teller, made the payment and was told that the payment will only reflect on Monday, the 13th of January. The teller also said that due to the fact that I was closing the account, any additional fees will be s****ped and the account will be closed, as long as I phone Nedbank to close the account.

On the 13th of January, I phoned, as instructed by the teller, and told the consultant who assisted me that I want to close my account. She tried to convince me to keep my card and was quite hesitant to close my account but eventually said that she will submit it to be closed and I will receive an email of confirmation and she gave me the following *** (I never received this confirmation email)

On the 17th I received a nedbank credit card statement that shows I now owe R391.09. I then phoned Nedbank immediately to find out what is happening, and the consultant told me that he doesn't know what happened as the account is not closed, and he will call me back later after he found out what is wrong. I am still waiting for the call back....

I then send a written complaint to Nedbank Complaints division on 20 JAN. And Nedbank promise to respond within 24 Hours. On 23 JAN I havent received any response, so I call the Nedbank Complaints division. The consultant told me that a Bianca is working on my case and he gave me her direct number: ***). He said she is busy with another client and she will call me back. (Which she obviously never did) And when I tried calling, the number just rings.

So now I don't know what else to do anymore as I am sure by now the money I owe is way more that R300 now and unfortunately I have a debit order on my FNB account which will go off on the 27th and I can't even stop it. So Nebank will be *****ing my money!

How is this possible? After I phoned and instructed Nedbank to close the account on the 13th? Is it just a coincidence that on the 13th, after the payment was made on the 11th, additional costs was added? This is an ongoing battle with Nedbank just to close an account.

I personally feel that Nedbank is deliberately delaying this whole process! They keep on telling me they will call me back and they never do!

If this is not resolved, I will have seek advice from the Ombudsman for Banking Services.

And I will most definitely never in my life bank with Nedbank ever again! And I will also never advise anyone to bank with them as they are ******!