Impossible to change name on credit card

I changed my surname on my Nedbank account and profile a number years ago after getting married. The previous occasion when my credit cards expired I assumed (incorrectly) that the name shown on my cards will be updated as well. On that occasion Nedbank managed to send the 2 cards (with the wrong surname on) to 2 different branches...<br> <br> When Nedbank called me in August to notify me that my cards are expiring I explicitly asked them if the cards will reflect my new surname. They repeated the name to me and said this will be printed on the cards. When I went to pick my cards up at the Sunninghill branch the cards were still in my ****en name. The branch manager suggested that we destroy the cards and order new ones that will be delivered to my office, and they would assist me with this. After a couple of days the branch contacted me and said they cannot request new cards for me - I have to do this myself.<br> <br> I called the call center today to request my new cards, firstly it seems like changing the name on the card is quite a difficult task and they are hoping that they can do this otherwise I will have to go in to a branch. Secondly they want to charge me for delivery at my office...