Important information not provided with new card order

I recently ordered a new card from the app because I can't go into the branch. They delivered my 'new' card in January, but once again I couldn't get to the bank in time to collect it. So, I ordered it on the app and selected lost. Not long after I saw a deduction of R 149.99. Yesterday the card was finally delivered, and this morning I saw a deduction of R 160 for delivery.

Not once was it brought to my attention that I would have to pay these horrible fees to begin with. Surely the app must tell you before you continue that there is a cost involved. Same for the delivery option. If I had known it would cost me this much I'd have made arrangements to get to the bank instead. Now I'm stuck with over R 300 gone from my account that I just simply cannot afford. Not once did the courier service mention anything either.