Impersonal incorrect notification of loan in arrears.

Received a message that my loan account was in arrears, which it is not. I have been paying my loan account monthly, via debit order. I do not appreciate receiving automated messages, from a system, accusing me of things are not true. I hate the system, and how personal touch has gone amiss, and we get jarring messages (in error) to inform us of serious financial matters. Get your **** together Nedbank.