Impeccable Team at Chatsworth

On 01-12-2018 I visited my nearest Nedbank branch in Malvern to make payment to a beneficiary. Upon reaching the atm to use internet banking I was assisted by Ramilla which failed because I was told to reset a password due to a technical upgrade. She together with Jayshree who was inside the bank requested I access the bank's site via my cellphone which was the first at a bank and seemed pointless with all the upgraded technological equipment within the bank itself. I was then given a number but told to still follow a queue, with the client before me still waiting for 30 minutes already. This was the first ever and most absurd "government hospital" system I have seen at Nedbank. I then realised that it was futile waiting for help at this inefficient branch where no management was present so i decided to go to Chatsworth Nedbank and upon telling the Malvern staff this, I was given a look full of contempt. When I got to Chatsworth Nedbank I saw Thubelihle Sibiya was stationed outside the bank. Bearing in mind of the recent renovations and upgrades at this branch and high volume of clients, Thubelihle was busy at the atm and assisting them with an electronic tablet. The efficient staff as always, Annadette Coles and Cindy assisted me and told me that Thubelihle will glady assist and if the payment does not process outside they assured me that they will assist me inside, but he successfully processed my payment in less than 5 minutes. Thats the kind of team work and spirit clients need and want. This is the reason I closed my bank account with another inefficient bank and opened a Nedbank account because I watched my parents receive impeccable personal and business banking service at this branch. I have no regret whatsoever since. Team Chatsworth has proved that it literally and figuratively pays to travel away from your nearest branch and be inconvenienced in order to receive efficient service. Chatsworth Nedbank needs to train other branches to work smart like them. Therefore this branch never has queues because the staff care and value our needs and time. I am grateful that the employees at Chatsworth are passionate in their profession and are serious about the outcome more than the income. Great ambassadors to the Nedbank brand.