Imali transaction

<p>I sent imali to someone on their cellphone. Unfortunately the one time pin was not sent to their cellphone. They went inside the Musina Nedbank branch for assistance but the tellers could confirm that the money is in their cellphone but kept trying to request the one time pin via *120*001#. And were not getting anything. I went to the Lochlogan branch to ask them if they would be able to assist. But they told me there is nothing they can do i should call the internet banking line. I called them and still told me there is nothing they can do. What frustrates me is that this was an emergency transaction done for someone who doesnt stay in South Africa and had to collect the money at the Musina Nedbank ATM at that point in time. So now am stuck my money is gone and noone has a solution for not being able to get the one time pin. </p>