Imali nedbank

I'm so dissapointed in Nedbank thought it's an advanced bank I just moved from Capitec to Nedbank in thoughts that it was a smarter bank to my dissapoiintment I sent imali to wrong number an amount R4000 had to buy my kids milk and nappies with they are telling me that my money is gone just like that if that person withdraws the money I'm still in shock