I'm very much disappointed with Nedbank

I am very much disappointed with Nedbank and I have always been thinking about switching over but with the recent poor service which I have received, I will no longer switch. I have been to Nedbank Centurion several times.Three weeks ago I was hijacked and blocked my profile and my bank cards. I then went to Centurion mall branch to sort out my profile and replace my bank cards. I was happy with the assistance I received from Linda and the other lady I can't remember if it's Catherine or someone like that. I then ordered my bank cards (Cheque card, Credit card & Amex card) and I have been waiting for over 2 weeks. Towards the end of the month I visited a branch again and I was helped to contact the Cards Division of which I was advised that one card was already on the way and it was not clear as to where are the two cards. Later when I checked on the app, nothing was showing and so decided to re-order the cards ( Amex and Cheque card) and I selected that it must be delivered to the branch and not the pick up box. Today I decided to call the Call centre since there was no sms or any indication of my cards whereabouts and I was advised that my cards are in the Centurion branch. I drove there and when I met with the consultant she advised me that my cards are outside in the box and I need to have a code sent by sms to me. Why would I select to pick up in the branch and someone decided for me that I must go pick up in the outside box?? I did not choose that box option on purpose because I was avoiding the same frustration that I have now. According to the consultant these cards have been there for the past two days and I have never received any notification or whatsoever. She has called DSV and whoever that she spoke to **** and said she would call me back and never call. Currently I do not have car and it's not easy for me to go back to the mall. Why is there no option for staff to access that DSV box in such instances?? In this case I want these cards sent to my house because I am not going to the branch again. Here is my address: Mabandla Thusi 234 Maple complex, 38 Silverbell Street, Eco park Estate, Highveld Ext55, 0157 Whoever is delivering, must call me on ***