I'm very dissapointed with Nedbank 😔

What a poor service from Nedbank, My husband app**** for a credit card on the 13th August he made an online application. It's been back and forth between him and the consultants they would all tell him different things like they using different systems. After wasting so much time and Airtime on them they tell him the application was declined because of the the delay in documents. Wich is not true because they even sent a massage apologizing for the delay on their side. When he asked the consultant she says the application was at Pay out department when it got declined. We are so davasted I have account with them I get my salary paid to it I'm definately changing to onother bank. This is so much of incompetence