😡😡 im so irritated with nedbank

I am so disappointed with nedbank on the 20th this month they put my account on hold ( pending activation) i called them and they told me to go and get my FICA updated to the nearest branch. I made time on the 26th and left work early to Umlazi mega city branch where i was helped by a lady who told me it should reflect anytime from the time she finished assisting me. On the 27 i did a follow up on the toll free nedbank number because my account was still on hold and they told me nothing was showing that i had my fica updated the previous day and i should visit the branch again. I went back on the 28th to a different branch in amanzimtoti the lady who was assisting me there made me sit infront of her for a good 30 minutes while attending to her stack of envelopes capturing them on her computer not saying anything to me, and when she started helping me it did not even take 5 minutes and she said i can go she will resubmit my FICA once my profile gives her a green button and everything should be fine the next morning. Today i have been calling and enquiring the whole day and they keep telling me they cant assist me i have to go back to the branch. My debit orders are bouncing and i cant even do transactions, so now Im responsible for paying rejection fees because of this bank? why does nedbank think we all have good working environments where you can just leave work early and go sit around their branches for a good nothing? They have no idea of the inconvenience they have caused me. I have no idea on what to do now because they are not assisting me with my problem