im really angry

nedbank carletonville employees are so unprofessional,they need serious training,on Saturday i went to the bank to close my account,it was after 10 and people were already being send home without being help,and i told the lady who was sending people back that i urgently need to close my account,she told me she can only help me on Monday,i told her i only have that Saturday to do that and she said i should wait for another lady so i did.when she the lady was done i went to her and her cellphone rang,she talked for a while on her cellphone and i waited when she was done i told her i need to close my account,she looked at my statement and said she cant cause my account is too active and i told her i stopped my debit orders already and she still refused so i asked her why is it impossible to close the account and she said if debit orders go through i will be charged i told her its fine as long as its closed and she still refused.i HATE nedbank especially carletonville they so unprofessional, when you go there you feel like your in the bar not the bank.poor customer service they really need to put customers first.I NEED MY ACCOUNT CLOSED ASAP