I'm done with nedbank!!!

So much "money experts who do good". How can such a corporation not seem to trace a bank to bank payment. So disappointed 😞 that my loan was paid of last week... went to the hillcrest branch, couldn't be helped, called the call center which connected me to personal loans dpt, couldn't help me, transferred to collections had to wait more than 15mins until i decided just drop the call. Keep in mind I emailed them proof of payment. If everyone at nedbank cannot assist on such a straightforward matter, what exactly is happening ???!!! If there is a word worse than disappointment I am that, and if there is a word worse than clueless over more than 2 departments, NEDBANK is that.