I'M DONE WITH NEDBANK

If I could leave 0 stars I would but I can't so here's 1 star.

After being spammed with multiple daily SMSs and emails I finally found the time to go to my nearest branch and submit the necessary documents to re-FICA my account (this was 28 Jan 2022). I was shown, by the teller assisting me, that my account had been verified and my banking app should be active within the hour. After an hour it still was not active so I then contacted an agent via the app who told me that the waiting period was actually 24 hours. This back and forth with Nedbank representatives about my banking app being locked went on until the 3rd of Feb. Which, I think, is far beyond 24 hours. Present day: I tried transferring money from my one bank account to another (because I didn't have my Nedbank card) but I couldn't because apparently I need to "open an account to use this feature" - I have an account. After being hung up on twice and left stranded by 2 chat agents I was finally helped by someone who told me that I have a verification block due to "client inaction" but how is that possible when I went to a branch and was assured everything had been fixed? Why did I not receive any communication regarding this second block? Why did I have to be made aware of this as I was trying to paying for something?

Do you know the level of embarrassment that comes with your card declining with a line of people behind you? There's money in the account but because of a certain company's inability to communicate and adequately train their employees now you're stuck with your pants around your ankles.