*******ly Double Debiting My Account!!!!!

Nedbank HL, I’m a new Homeowner and my experience has been turned into a nightmare by Nedbank. I was not aware that instalment is literally die from the onset even if you registered towards month end, there is no pro-rata but that is fine to cut the long story short I found myself in one month arrear on my bond. Nedbank HL collections contacted me to make an arrangement to which we agreed to settle the 1 month arrear over 3 months whilst continuing with normal instalments on my bond. The gentleman who put this arrangement in place is the most useless employee at Nedbank or Nedbank HL is choosing to ignore this fact because they went at double debited my account *******ly on the 1st March 2023, completely disregarding the arrangement and frustrating me and my family to the maximum level. I’ve complained to their complaints platform, emailed, called, etc. since the 1st and all they gladly do is send me from pillar to post without any care in the world. We talking R18323,03 which I’ve demanded a refund for so I can take care of my family as I explicitly refused and made mentioned that I couldn’t afford to have double that deducted hence we settled on the 3 month arrangement but whoever was doing that clearly had no interest in servicing it he customer as there’s no trace but he did inform me all calls are recorded. I demand that refund immediately. Nedbank has had 7 days to do right which they used to ensure I was maximumly frustrated!