FB
Fay B

1 reviews | Active since Aug 2016

27 Nov 2018, 07:52

******* debit order from Nedbank

I opened a Nedbank account last week Thursday, salary paid into my account on Friday. Today is tuesday, ilegal debit order of R8450.00 ran from my card today, informed from the bank tht legal deducted the cash for an oustanding balance on my credit card, they had not informed me of the debit order, they have not contacted me regarding the amount, they did not have permission to deduct the money, they just took the cash. That was now my rent money and now I cannot afford my to pay my rent, this was done *******ly. Spoke to the Ombudsman this morning, this was ilegal as there was no agreement for legal to deduct the cash withour prior notice and informing me. I will definately be logging a formal case at the Ombudsman. this is completely unacceptable, how do I pay my rent, Thank you Nedban****

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Replies (1)
Nedbank
Nedbank's reply27 Nov 2018, 10:27
Official
Dear Fay Bulbulia
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support