******* DEBIT ORDER DATE & DOUBLE DEBIT

Good day<br> <br> Last month Nedbank debited a double payment from my account. I logged a complaint 30 November 2015 and have only received a response today advising me a refund request has been placed however no idea when this refund will take place.<br> <br> Then I inquired to receive confirmation that my debit for December will only be taken 31 December 2015 as my MANDATE states that all debits are only to be taken the last day of the month as that is my pay date and was advised it is set for 11 December 2015?!!! I do not get paid then and as far as I am aware this is *******! <br> <br> I have also noticed that Nedbank constantly try to debit my account early and this results in additional bank charges, this I understand to also be *******.<br> <br> I have called Nedbank numerous times to confirm that my debit order is set for the last day of the month!<br> <br> I expect a response to this issue by today as if Nedbank try to take the debit tomorrow it will result in charges that I expect Nedbank to pay!<br> <br> Regards