******* debit of DEBIT CARD REPLACE FEE

On 13 April 2021 Nedbank charged me a DEBIT CARD REPLACE FEE (Ref ***1) of R145. This I assume is for the replacement card I had to make in the Nedbank Woodmead branch. The reason for that was that their own ATM machine in Shell Garage Samraand retained my card when I tried to withdraw my money. I made it clear to the service agent that assisted me that I was not prepared to pay any charges related to the replacement card because the fault (and the service attendant confirmed) was with their machine. I tried to get this resolved at Nedbank Lifestyle centre on 23 April 2021 and the service agent tells me they can only help me on Monday 26 April 2021 because the supervisor is not available. Why should I be inconvenienced as a customer? This is pathetic and Nedbank is losing its reputation fast. I am considering changing banks.