Ignoring/not responding to requests

<p>Almost three weeks ago, I requested a consent for removal of judgment from Nedbank (retail recoveries). After a lengthy explanation of what the document is to the call centre consultant. I was put through to Ms Deanne, who immediately understood what I was referring to. I explained to her that I am in urgent need of the document as it is required for a court order. I explained to her that although the judment no longer refelects in the Transunion, I need the court order as it is required by a professional body I am busy registering with.</p> <p>She promised to send the document to me a week later. Now almost three weeks down the line, I have received nothing, my e-mails (the address that I was given was ********** and phone calls(through the call centre) are not responded to.</p> <p>I was advised that she does not work in the call centre bt when I ask for her direct number I am told she has none. I have no means of directly contacting her and she has made no effort updating me.</p> <p>This is frustrating as my professinal registration is being negatively affected by this unnecessary delay.</p>