MR
Mahosi R

1 reviews | Active since Nov 2017

25 Jan 2018, 11:34

Ignorance

We went to that branch with my wife and Dad, it was just before the branch was opened when we got there. After opening we were called our number was A001. The lady called us to sit watch her do her work that I believe was from the day before. She was busy chewing gum not saying anything to us finally greeted us continued working, then after everything she told us we all must have Burbank account to open a club account, she also answered her phone a chat for about a minute while we sitting next to her.

0
Replies (2)
Nedbank
Nedbank's reply25 Jan 2018, 11:44
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply29 Jan 2018, 09:02
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,