If you need to draw money, you must wait!!!!

Very unhappy with the service of the Nedbank Branch in Menlyn Maine. The new ticket system, it seems was created to discriminate on clients that wants to make use of teller services. When I enter the branch yesterday afternoon to make a withdrawal for business purposes, there where 3 stations open with customers in front of each one. One lady was before me. After her number was called, a man without a number walk into the branch and directly to the, at that time, other station. He were immediately help. Then another client walk in and request a ticket for an enquiry problem. He did not even sit down, when his number were called. When at last it was my turn, I ask the lady how the ticket system work. She said that all Enquiries and Card Collection Client is prioritise. So this means that if you want to see a Teller you must wait until there is now other client that needs help with anything else. I was on the line to the complaint department for more than 15 min. The person helping me said that what the lady at the bank said is not true, but the branch manager will be in contact with me before 5H00. Needless to say I did not received any feedback or call from Nedbank.