jJ
janderson J

1 reviews | Active since Oct 2016

21 Aug 2017, 21:52

IF YOU HAVE TIME TO WASTE BANK AT NEDBANK

THE ATM WITHHELD MY SAVINGS ACCOUNT CARD 8 MONTHS AGO.FROM PAST EXPERIENCE I KNOW THAT THE ENQUIERY COUNTER AT NEDBANK KEMPTON PARK IS A PLACE NO ONE WANTS TO VISIT.AFTER WALKING PAST THE BANK ON MANY OCCASIONS BECAUSE THERE IS CONSTANTLY A LONG QUEUE I NOTICED TODAY THAT THERE WERE ONLY FOUR CUSTOMERS AHEAD OF ME AND 3 STAFF BEHIND THE COUNTER.AN HOUR AND FIFTEEN MINUTES LATER I HAD MY NEW CARD.WHAT AN EXPERIENCE !!!

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Replies (1)
Nedbank
Nedbank's reply22 Aug 2017, 07:49
Official

Dear James

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team