If you do not like your job anymore PLEASE LEAVE!

Last Friday of the 3rd of July I received a message from Nedbank which said I was overdrawn by R927! I did not understand that because I was sure I was not overdrawn. On Saturday I went to a Nedbank branch at Kempton Place to get some clarification. I was urshered into one long queue.When finally my turn came and I was assisted by TSELELE HLALELE. I told him I did not understand my bank charges and he responded in such an impatient mood(clearly he wanted to be out since it was now 12pm) he told me that he does not deal with that. I went and asked again and was put into another queue where I was assisted by a lady and upon stating my problem she said there was an authorisation which was pending and when I asked her to check she said those at ENQUIRIES should do that. I told her that I am from there and was passed to her. She took me back to the guy and asked why he could not help me and the guy said I never told him that I had a pending authorisation so I should stop lying! I do not work at a bank so my asking him about my bank charges meant I did not know what was the cause hence I did not know where to go. His attitude stinks please do something about it! He spoiled my day