If This Is Our Number 1 Bank - We Don’t Have A Hope 🤷🏼♀️

It’s been a stressful week in our household. Normally I’m not one to do this, but in light of recent events, maybe, just maybe it will help others.

On the 1st of April, my father’s Nedbank account was debited for R38500. Immediately, my father reported this as *****ulent and went to Nedbank Greenstone Mall to sort it out. Imagine his surprise when no manager was available at the branch, but he was told by tellers that it will be resolved in 24 hours.

Then, on the 2nd of April, when it was in fact not resolved, he found himself back at Greenstone Nedbank, where again no manager was found at the branch and this time he was given a number two numbers to phone*** and ***). One not in service, the other rang. Because employees were at team building. Then, after 3 hours and about 14 cancelled calls he got through to a clerk who told him she’d escalate and it would be resolved in 24 hours - noticing a pattern🤷🏼♀️?

On the 3rd of April, with no money in his account.. and no resolution. We got through to a Team leader based in KZN, two things shocked me: 1 - she would not divulge her details because of the “POPI” act, however 2 - she was more than happy to give me the name, surname and account number of where the debit had gone, after admitting it was done by a Nedbank employee into a Personal Loan Account. She then proceeded to tell us that only 40% of my dad’s money would be returned and the other 60% would go to Nedbank as a “recovery fee”. Apparently we’d receive a call with further information within an hour. Then 2 hours later we went to the Rivonia Head Office - at which the main branch also had no management on site as they were in a “meeting all day” (This is the third day in a row that Nedbank had no management at their branch - also noticing a pattern 🤷🏼♀️). The lady at reception also told us that all the telephonic clerks work from home - so there has been a rise in *****ulent activity and we were advised to open a case at our local police station - because now this was considered “Theft”.

Finally, the lady at reception put us through to a lady in Legal - who not only escalated but resolved our case in 24 hours. This means in total we spent over 7 hours and went through over 13 clerks to get our issue resolved.

South Africa, your “Number 1 Bank” was happy to ***** from my father (*****ulently) and reveal the banking information of other clients at Nedbank. If this is your “Number 1” bank - what hope do you have🤷🏼♀️.