If there was a 0 to rate this bank I would

I am so tired of the incompetence of this bank. On the 31/01 I asked for credit that was on my credit card to be paid to My sons Nedbank saving account to date this has not been done. I don’t know how many supervisors have promised to call me but no one owns up to their word. Secondly I wanted to close this acc as it is fully paid but the consultant I spoke to advised me of something called balance transfer where Nedbank can pay let’s say my Fnb credit card at 11% but I when received my card and requested this the consultant was also not sure if its possible. For such a big institution it is so disappointing to receive such service. Meanwhile they keep charging me monthly fees. Disgusting