If the customer doesnt follow up, Nedbank Insurance wont keep you up to date

It seems that nobody is interested in calling me as promised in your sms sent to me at 09:43 that within 2 hours Digicall will contact me. Noone has contacted me. The same thing happened yesterday, the person I spoke to in the morning didn even record the claim. I would like to speak to the supervisor as I am seeing a very negative pattern emerge regarding communication since I became a Nedbank insurance customer. If I as customer doesnt call you every day twice or thrice, nothing happens, complete radio silence. This is a disgrace, you are making a mockery of the insurance industry. Just remind me again why am I paying you so much money every month? The call I made a few minutes ago was the 3rd call in 2 days and each time cost me R20. So I have lost R60 and am still not even closer to a solution for the claim.