If only there were people that does their JOB.

If I could give 0 stars I would. As a client of Nedbank for many years, with multiple accounts including business and home loans, I have never experienced this service from any other company. Besides having to struggle to access my own money I also had a *****ulent case on my business account 10 weeks ago where a send money transaction was done without my knowledge or any of my registered devices. This was logged with the ***** department and with SAPS. The ***** department informed me that it could take up to 9 weeks to resolve. Well I got an email within the first week saying, sorry we cannot refund you because the funds was used and case is closed. After kicking up a bit of a storm they re-opened the case and it was escalated. As I explained to them, it was a ***** case not just a refund request. It's a pitty you have to deal with people that really just doesn't belong in their positions or really care about anything else besides sitting on their ****s and doing nothing. So here we are 10 weeks later. No answers or refund to my ***** case. I still don't know how my account was accessed and funds moved, My private banker and myself has escalated it so far without response that it is possibly only the CEO that hasn't seen this. I am glad to say I have opened an account with another bank and will be moving, Homeloans, Credit Cards, Personal and Business Accounts to another instituion as Nedbank is absolutley useless.