if only all banks could be like this

I deal with all 4 major banks & I have to say that Nedbank has taken major strides in improving the quality of their service & training. I was so impressed by Lauren Martin. She kept me informed every step of the way in my application, provided timeous feedback & ensured that my application got processed in next to no time at all. The other banks could really take a page from Nedbank, they are clearly doing something right. It's not easy to make changes in such a big organisation effectively, but it has certainly filtered down. Well done Nedbank & thank you Lauren for your excellent service. It's always good to deal with a single contact from start to finish rather than speaking to random staff at the call centre.