I wrote to this site on 10 Oct '14 for same thing

I am going through the same thing I went through when I wrote to Hello Peter on the 10th of October 2014. I will sum it up for you. My mother has 2 accounts with Nedbank, has been your client for over 40 years. She is retired, looks after my daughter and cannot afford to spend hours at your bank to transact. I was given access and power of attorney over her accounts. I prefer transacting over the internet, I forgot her password. I spent hours again today at the bank to get her login details to be told I cannot be helped. You have 24 hours to sort without me having to spend more than 5 minutes at your branch. If I have to drag my mother and daughter with, it will be to close her accounts and move them elsewhere. You have 24 hours.