I will never use Nedbank again

***** on my business checking account, lost card assisted with blocking the card, I tried to get a hold of the ***** dept for 5 working days, they never once answered their phones. I called the bank 3-4 times with no success. I moved my branch to Randburg so I could meet a new small business manager to assist. He asked me to call him in 24 hours if I had no luck. I tried calling him, and instead of getting put through, you get transferred to a call center in Durban. I mailed a complaint to Nedbank via their website, 2 weeks ago, still no response? Eventually one of the ladies in the complaints dept. put me through to someone in *****, who eventually gave me a case number and said it takes 4 weeks to rectify. I got a hold of another lady in the complaints dept. who assured me that someone would respond to my complaints within 48 hours, 5 days later no response? I moved to Nedbank as I thought that they had a more personal approach. I have NEVER been treated this badly by any big company. I will now be taking it up with the Ombudsman. I work with very big companies and cannot afford for this type of service to affect my business. I will inform everyone I know what I have been through