I was at the bank for 3 hours and I didn't get what I was going for

I app**** for business account in February 2020 I was told that my account isn't active until I go to the branch to activate it and the branch was mall of africa the business banker emailed me a week after and due to lockdown I didn't manage to visit the branch and when I called the bank again I was told that my account was closed and I said how because I didn't activate it but I was advised to reapply again which I did and I chose nedbank carlsward as my new branch on Friday the 23rd of October 2020 I received a call from the business banker that my account is active I must deposit 650 and I must go to the bank to activate the internet banking I went there on Saturday the 24th 10:30 am I was at the branch I went to enquires the consultant said she can't activate it I need a card to do that I asked to speak with the business banker n when I spoke with him he referred me to the lady again the lady gave me papers to sign after she refered me to the lady at reception to assist me with logging in by that time it was around 12pm the lady tried to assist after she said I must go back to the consultant to change my number n when I went to the lady again she changed the number after that I asked her to help me to logging because the reception lady has left for the day she said the bank has closed I must go to the ATM outside to activate it when I went to the ATM I couldn't activate it the message was that I must go in the branch and that time it was pass 1 , I've never received such a horrible service in my life I have waited at the bank for 3 hours and I didn't get what I was going for worst part I told the consultant when I was reopening that my account must be active by the 25th because I need to pay my employees