I was at Nedbank at Lambton branch on the 20th Aug to open an account for my late husband as my attorney's instructions No 1 was willing to help me

I was at Nedbank at Lambton branch on the 20th Aug to open an account for my late husband as my attorney's instructions No 1 was willing to help me. They all send md from 1 consultant to another then after 20mnt they decided to say j must wait in the waiting area then I decided to go.