I want to have access on my money

URGENT COMPLAINT – UNRESOLVED ACCOUNT / FICA ISSUE

I am extremely disappointed with Nedbank. I trusted Nedbank with my money, and what do I get in return? Because of this ongoing issue, I have now even lost the place I was renting. I went to the branch on the 18th of November 2025, and today the issue is still not resolved.

I took a taxi to the branch on the 18th and was told the issue had been resolved and everything would be fine within 48 hours. Your calls are recorded — you can clearly see how many times I have phoned.

Every time I speak to someone, I explain my situation from the start, and I keep hearing the same lines:

“We sent an email to FICA.”

“It should be fine.”

“We see you went to the branch.”

“Wait, it will be fine.”

“Go to the branch again, your account shows amber.”

I have been calling every hour like a fool, and yet NOTHING has been resolved.

I went to the branch again on Tuesday, and Durbanville branch was not working due to technical issues. I waited for an hour and left without help. Yesterday, I went back again and was told the issue had been resolved — yet when I phoned this morning, I was told once again that it’s a FICA issue, and the consultant said he “sent an email.”

I just phoned again now and was told the issue is “ODD,” meaning I must verify my details again.

Meanwhile:

I can’t buy food.

I can’t go to work.

I have NO access to my own money.

Should I just forget about my money and pretend nothing happened? Because right now, I feel like Nedbank expects me to accept this.

I don’t trust Nedbank anymore. Even the money I used to go to town yesterday was borrowed. I now look like a **** because I constantly have “stories,” but it’s all because my bank cannot resolve a simple issue for weeks.

This is unacceptable. I need this matter resolved immediately.