I WANT MY REFUD

On the 25th i did eWallet or rather the Send imail to someone, 27th March, i logged a complaint and spoke to alot of consultants who have NO clue regarding a Send Imali service, the person was withdrawing the money but did not receive the money as load shedding happened before the money can come out, till today am still waitihg for feedback and i want my money back before the end of today, details that was requested when the issue was logged, Carlsward Nedbank ATM Outside,ATM #K650,It was around 4pm, 26th March, sent to Pastor Reign, ***