i want my money to clear in the account

i have been dealing with a query for more than 3 weeks now and no one seems to help me. someone deposited money for me in my account at menlyn mall and the atm took the money due to technical error. i called the number ********** 111 and they gave me a reference number ********** 9 no one is giving me any feedback on any progress.. the last time i called they told me the case is handled by Tebello Sedutane. the process was started by Nolwazi and after Chantel. they escalated the matter to their team leaders but there is nothing happening. how can a matter that takes 5 business working days not being resolved until now? i am not happy at all and i have been a client for a longest time but i see Nedbank is not loyal to their clients and they dont care.