I want my money!

I'm so disappointed with Nedbank and their poor ATM systems. I've made a deposit on Monday evening only for their ATM to give me some "Equipment fault" error while counting my notes, I went to the branch the following morning to log a call till now I haven't received any form of communication as to when will I receive my money back,I called the helpful consultant who helped me to log that call and he told me that it is still under investigation. The money that I have worked so hard for as a young small business owner. Kore furious it's an under statement, I can't even explain how devastating this is as I was supposed to pay the supplier using that money in order to receive stock for this Sassa grants week. This is a serious loss of income for me.

You guys have ATM custodian working at the same branch, what makes it so difficult for that individual to open the atm in question and make calculations so that I can get my money back? Yoh le ntenne ka nnete.