I want my money back! Any response ?!

On the 19th of October, I was a victim of *****. As I was reporting one ********** charge on my AMEX card, I was alerted to the second. I went into my branch straight away to see what could be done. The *****e department call me to get my statement, and sent me documents to fill in. The documents were immediately faxed to the necessary person. Zaheer Khan is more difficult to get hold of than Zuma! My bank manager even tried to get hold of him to no avail. Three months down the line and 15k out of pocket, I have had not one ounce of joy. I have tried calling the *****e department, left messages everywhere. I was not aware that such shoddy customer service existed. I need to know what is happening with my money. This is unacceptable. My money is safer under my mattress. I don't know what i am more annoyed about, my money or lack of customer service. I want a response.