1 reviews | Active since Jun 2015
I want my money back
I'm so disappointed with the bank. I have never had problems with it and now this duplication issue. What kind of system is one that processes transactions twice and fails to fix it immediately? I need my funds back immediately! And how dare you make my account go into overdraft when I don't even have an overdraft facility?... now any kind of funds that will be deposited into my account will be used to fix an overdraft I didn't have any part in!<br> <br> As a student, every cent counts. Now I'm stuck here without money, with a bank account that's in overdraft. And the lady at the bank said it could take a while for funds to be returned. Why would it take more than 24 hours to right your wrong?<br> <br> I suggest the bank make things right immediately! This is unfair and should not happen again.
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
