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lytice.lion lytice.lion

1 reviews | Active since May 2017

16 May 2017, 13:19

I WANT MY MONEY!!!!

<p>CAN NEDBANK(Phalaborwa) PLEASE upgrade its standard if they care at all about their customers!!!</p> <p>I am not sure if it's their systems that needs an upgrade, or if it's their employees that need extra training. I dont mean to offend anyone, but I have had horrible expreince from that branch. I went in first time to withdraw money from my investment account, and I was told some sob stories of how I could not access my money because the account I wanted the money sent to was from a different bank. I was upset, and asked to see the branch manager, who also confirmed on the same issue. Two days later I visited Polokwane branch(Limpopo Mall), and I got my money with no hustle. </p> <p>On the 11/05/2017 I went to Nedbank Phalaborwa, to request money from account again, and at that time I thought I got better service...The nice lady helped and then adviced I come on the following Monday to get my cheque. When Monday came, I was told more excuses about the abscence of my cheque!</p> <p>Am I the only one recieving such experince from them??? </p> <p>Please can someone Help me get my money from them!!! ALL OF IT!!!</p>

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Replies (1)
Nedbank
Nedbank's reply16 May 2017, 14:29
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team