I want my amount paid bank Nedbank, I don't have time of waiting for two weeks

To my surprise an amount of about R300 was deducted from account. The statement was not showing anything besides that my amount was smaller. I called the call centre and told them about the issue and they told me that there is an pending amount deducted from account. And this company deducts every month.

I am not sure what this company is and so I asked them to cancel this amount since it's still pending and they told me they cannot cancel but will have to speak to their ***** team. Which I was fine with, I asked them how long will it take cause I need this amount today for an urgent payment that needs to made today. They told me it will take up to two weeks. The consultant I spoke to was kind but I am telling them I have no idea what this is and I want them to cancel it before it goes through and they cannot help. She transfers me to another department, I was placed on hold until my airtime run out.

I want this fixed today, please be a better bank. I have told to move to fnb plenty times but always tell them about loyalty to nedbank but it always seems as if the call centre can never help me with anything. Its only when I speak to my banker when this happens but he doesn't work on Weekends.

Fix this Nedbank, I am expecting a call today, informing me the amount has been paid back so I c can make an urgent payment instead of speaking to the credit facility. Fix this