I want feedback on my loan

The service from Lamla Picane in your Plumstead branch is shocking. I app**** for a loan online, and then had to take my documents into a branch on Saturday the 20th I was there at 9am for 45 mins while the loan was processed. She took all my documents and said the loan would be paid by Tuesday. I since have heard NOTHING from Nedbank. I had to contact Nedbank on Wednesday via email to an agent who was just following up with my incomplete online application. He gave me the information that Nedbank was waiting for my bank statement – I got no feedback from Nedbank and no feedback from the agent who did my loan at the branch. I have been emailing Lamla and calling her – no answer on either and I have been speaking to Nedbank on ‘facebook’ and I have emailed your complaints department. I want feedback. I want this loan to be paid out.

But whatever you do stay away from Plumstead branch!