I.T cant resolve their own issues

<p>I have sent through an application on Friday the 24/03/2017 online. I than contacted the branch on Monday to find out if their was any feedback, because I had not received feedback from the call centre. The consultant dealing with the query at the Branch contacted me to advise me on Tuesday that I should have recieved an sms and the money should be dispatched. To date I have not received any sms. I have contacted the call centre since Tuesday and was told that they are experiencing an error with dispatchment and they cannot give me a turnaround time. Apparently this is the first time that they are experiencing such an error?!?!</p> <p> </p> <p>Ive asked for a contact number to contact that division directly, and was informed their is no contact details for the beion who are meant to be resolving this issue and the call centre agents cant give me feedback either. I was told just to wait.</p> <p> </p> <p>I think this kind of Attitude is appalling to say the least.</p>