I still say it...Nedbank MAKES THINGS HAPPEN for identity ******* but fails to assist the actual identity's owner

<p>A personal loan was taken **********ly under my name at a Cashbuild store for building material. I went to different Nedbank branches several times and each time, I was directed to a telephone to speak to a personal loans consultant. So this means that nobody in the Rustenburg Square, Westgate Mall, Park Station or Festival Mall Nedbank branches knows how to deal with such a situation. Right? Not even these 'telephone' personal loan consultants were able to assist me or give advice as to what to do; all they could do was confirm that indeed a loan was active with my name on it. Something I didn't know already right? Anyway, let me not question anyone's competency.</p> <p> </p> <p>It was only after I posted on HelloPeter that I got assistance. I was able to submit the relevant documents as advised to, in order to solve my grievance. The Nedbank ***** department established that indeed the loan was taken **********ly and responded accordingly with the relevant information. On the 21st of October, however, an amount was debited from my account towards repayment of the same loan that was not taken out by me. Shortly after, the money was reversed back into my bank account. At this stage, I thought that Nedbank was making things happen for me too, finally.</p> <p> </p> <p>Early this month, I received a call from the Nedbank's personal loans department to tell me that I missed last month's payment and to ask if we can arrange a 'double payment' this month of November. I "missed" the payment? Nedbank you took the money and brought it back as you should, it does not belong to you. I didn't "miss" any payment. Shockingly, Nedbank did debit this 'double payment' today. </p> <p> </p> <p>I really do not understand how Nedbank is structured and how it operates. Is it not ONE Nedbank? I ask because it is as if your departments do not work hand-in-hand. I mean you take money, you bring it back, the next month you want to take the money you took and brought back plus another debit amount? To make matters worse, material or money was never released to the *********. Technically there is no -R21,000+ with my name on it in Nedbank's books, or at least there shouldn't be. So what loan my money is repaying really puzzles me.</p> <p> </p> <p>Please reverse back the R2699.84 you took today [21 October 2016] Nedbank and clear my name off your personal loans books. I can not be playing chase with you, you are wasting my time now. Practice what you preach...make things happen!!</p>