I spoke too soon

<p>I think I spoke too soon, and gave credit before I saw the end. After being dissappointed by my bank that I had used for so many years, Absa and treated like a number and statistic. I went to Nedbank with the hope of being treated like a real customer.</p> <p>And guess what? I was wrong. I went to your Nedbank branch in Umlazi Mega City on the 9th of March 2017. I was in need of financial assistance due to an unforseen emergency.</p> <p>The definition of emergency -a serious, unexpected, and often dangerous situation requiring immediate action.</p> <p>I was assisted by Mr. Khulekani Zulu and was told that I qualify for an amount of R40,000. I told him that I do not need so much, all I need it R5000.</p> <p>My visit was literally less than 15 minutes and I was told that in 48 hours I will receive an sms confirming that funds have been deposited into my banking account.</p> <p>I won't lie, after hearing that I left with a smile and my confidence was regained after I was crushed at my bank, called Absa.</p> <p>Please bear in mind that this was on a Thursday and according to my watch, 48 hours was on Saturday-11/03/2017.</p> <p>I received a call on Friday 10/03/2017 from Mr. Zulu saying that my application is still in the employment confirmation queue and I will receive my monies either on Saturday-11/03/2017 or latest on Monday-13/03/2017.</p> <p>I still smiled, as I needed these funds for my emergency that needed urgent attention on 13/03/2017. Monday came and it was really blue. I had to ask my spouse to follow up for me as I did not have access to contact your branch to follow up.</p> <p> </p> <p>My spouse contacted your branch and he was told that the application was now in the verification queue and funds will be disbursed anytime from now. To cut a long story short. I did not just go and apply for finance to throw a kitchen party ,but again I app**** for finance, because of an emergency. But my matter, instead of being treated like a priority, was treated like a burden.</p> <p>My partner stopped calling the branch and following up for a whole week since it is not his job and not an employee at Nedbank but eventually followed up again on the 24th of March after 13:00pm. My spouse asked for the manager, but was told the manager is on leave.</p> <p> He requested to speak to someone who is 2nd in charge and spoke to another gentleman by the name of Christopher Meth.</p> <p>His tone was really not warm at all for someone who is standing in for the branch manager knowing very well that a call is being transferred to him.</p> <p> My spouse asked him to spell his name, but he was mumbling as if he does not want my spouse to even get it down.</p> <p>I really don’t know. Is this how service is delivered ,because your branch is in a so called lower class area, Umlazi?</p> <p>After my spouse asked them to give me feedback regarding this. I received a call that my matter has been escalated. Is escalated a word that is used to just shut us up or is something really being done about this?</p> <p>On the 25th I received an email from Mr. Floyd Marema apologizing for my experience and they are busy working on it. And later again on the 28th of March I received an sms stating that my application has been declined. And then later an email from the same gentleman saying that my application has been declined following a risk assessment-regrettably no appeals will be considered.</p> <p>Wow I was shocked. It took Nedbank almost 3 weeks to tell me that my application has been declined whereas when I was at the branch I was told that i qualify for an amount of R40,000. So I guess the mistake I made was to complain and was later just shut up by the big word we all fret-DECLINE.</p> <p>I end my story here. I would like to thank your company for declining me as I was approved by your competitor and real service custodian- Capitec bank on the 31st of March 2017. And guess what, no follow ups no complaints. I was in and before I got off my seat. My monies reflected in my account.</p> <p>If you want to do business- Capitec is the bank that knows who customers are and really know what the word emergency means.</p> <p> </p> <p>from: Sneh Mngadi</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>