sM
sinamava M

1 reviews | Active since May 2015

20 May 2015, 12:36

i risponded to the email I got from nedbank.

How disappointed I am with the floppy service I just received. Got this email and called and went through three people who transferred me from one department to the other. To have the third lady telling me that I need to go the branch to change/update my cell number. When the voice prompts said I must remind the agent to update my contact details. <br> <br> I don't regret leaving your bank. Specially after this call I JUST HAD.<br> <br> MY REFERENCE IS ***1, I no longer want your product...

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Replies (1)
Nedbank
Nedbank's reply20 May 2015, 12:50
Official
Hello sinamava ,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team