I regret ever doing business with Nedbank

I can not express how sickening nedbank is, It's been another week without FICA being verified. I am still being asked to come to the branch for my id to be scanned again. Unfortunately I will not do that to myself I do not have the time, I was told the id copy scanned at the branch is not clear whose fault is that? I then got a call from a lady who opened a savings account for me to come get my id scanned again, I told her I do not have time so I emailed her a certified copy which is very clear and big enough on my side but she still wants me to come because she claims it is very small. Well I have news for Nedbank can they just close that savings account I really do not want to make business with an *********** bank. This level of service is really disgusting, why was a savings account opened then if my FICA documents are a problem. Clearly there is no consistency.