I pay for their mistake?

<p>As a small business account, this bank is useless. They sent my renewal bank card to the wrong bank branch. When I asked them to bring it to the correct branch, where my account is, they said they will have to charge. After a fight in the bank they gave me a number to call. I made it very clear to the guy on the phone that I will not pay the fees for them to transfer my card, because they made the mistake. On the phone, the guy said no problem! Today I see there a charge for replacing my card!</p>