I need your help again

I had the same problem as before, where the installment for my personal loan is loaded for 1 April and not my salary date. I don't have the e-mail address that was provided earlier for assistance, sorry. I added the reference number that I received via sms in the additional information section. I have a problem with my cellphone at the moment and will not be able to call the call centre. This seems to be a recurring problem?